Providing stellar service to his guests at Earls Ambleside, our latest recipient of a Naturally North Shore Customer Service Award is Stephen Martinez!

The whole staff at the beachside restaurant is fantastic, but as Stephen’s nomination explains, his service is “exemplary”. The glowing review speaks to how well Stephen takes care of his guests and creates a memorable experience for everyone he serves. “We came for happy hour, and Stephen made our evening—the best service.” We couldn’t agree more.

Well done Stephen, you’re a true ambassador for Vancouver’s North Shore!

Our local service stars just keep on shining!

Kicking off 2025 with another incredible hospitality ambassador, The
Naturally North Shore Customer Service Award for January goes to Donna Mendoza from Sailor Hagar’s Brew Pub!

Donna is known for warmly welcoming her guests to the pub and ensuring they have everything they need for a fun and memorable experience. As Donna’s customer nomination reads, “Donna is the best waitress, and she goes above and beyond her call of duty. She is experienced and can handle the whole Pub by herself!”

Thank you, Donna—we can’t wait to visit and toast to your well-deserved win!

Our Naturally North Shore Customer Service Award recipient for December is from one of the area’s most renowned art galleries, The Polygon Gallery!

Very well deserved, today we’re highlighting Rhonda Schultz, a member of the gallery’s stellar guest service team.

Rhonda is well known to Polygon visitors and was nominated by someone who regularly notices her dedication to championing local art and building the North Shore community. “She goes out of her way to engage with EVERYONE that walks through the door – chatting with seniors, playing with children, and educating gallery-goers about all the various programming.”

Look for Rhonda the next time you visit The Polygon and give her a big North Shore congratulations!

2024 might almost be done, but our local community ambassadors continue to inspire us!

Our most recent recipient of a Naturally North Shore Customer Service Award is one of the friendly faces behind the desk at Pinnacle Hotel At The Pier, Pooneh Maghrebian! Pooneh is always ready to welcome guests with a warm smile and a helpful attitude.

As her recent guest says in their nomination testimonial, “She noticed when I needed help before I even approached the front desk. She kindly answered my questions and helped me with my invoices and made me feel valued and respected.”

Thank you Pooneh for anticipating the needs of our visitors and always making them feel at home!

This month’s Naturally North Shore Customer Service Award winner is well-known for her attentive service and personable attitude…

A true North Shore ambassador, Nathaly Nairn exudes warm hospitality. While working at Windfall Cider & Co, Nathaly recently made her guests’ day by wowing them an unforgettable visit. “Amazing service. We had great chats about Spain; she gave us a home for our bikes and has a wonderful aura. We’ll definitely be back!”

Thank you Nathaly, for giving your guests a wonderful reason to visit us again!

Another star of North Shore service, Vadim Malinovski from Seaside Provisions is always ready to wow his guests. Greeting every visitor with a warm smile and a courteous welcome, Vadim has become well known for his outstanding hospitality.

As one of his guests recently dined said, “He always greets us warmly and is open about how long the table wait times are…he intentionally chose to be our server for the evening, so we had an excellent time- thank you!”

Congrats, Vadim! Your dedication as a local ambassador has won you the Naturally North Shore Customer Service Award!

A big congrats to our latest customer service star to win a Naturally North Shore Award, Shweta Mann! Whenever you stop by the North Vancouver Visitor Centre, you can always count on Shweta to greet you with a warm smile, and offer helpful suggestions for interesting things to do.

As her recent guest from New Jersey put it,

“My husband and I would like to thank her for a memorable trip, especially sending us to the Harmony Festival at Ambleside! Thanks to her, we got to experience North Vancouver, from hidden gems to great dining experiences!”

Way to go Shweta! Thank you for being a vital part of the North Shore experience!

The Naturally North Shore Customer Service Award for July goes to Liam Jeffries of North Point Brewing Company!

Liam was nominated by a very satisfied customer who cites Liam’s “great service” and “super friendly and down to earth” charm. “Made our visit special and definitely deserves a special mention!”

Way to go, Liam! And thank you for showing the world how to truly North Shore Like a Local!

This month’s Naturally Award winner is Mona Kazemi of the North Vancouver Visitor Centre!

Mona is a true ambassador of the North Shore, welcoming travelers and sharing her extensive knowledge. A guest en route to Alberta, who was looking for interesting things to do, nominated her. As the guest says,

“Mona recommended a number of local attractions, as well as nearby parks that we should see. She was very patient with us and provided us with a number of relevant brochures”.

Mona is an invaluable resource for anyone wanting to learn more about the North Shore. If you’re near The Quay Market and Food Hall or the Shipyards District, stop by the Visitor Centre to say hello and experience Mona’s welcoming presence. Thank you, Mona!

A big CONGRATS to the May winner of our Naturally North Shore Awards, Marc Pauls from Inuit Gallery of Vancouver!

Recognized for his exceptional customer service, Marc was nominated by a guest who was blown away by their recent visit to the gallery.

“Marc not only provided insightful education about Inuit culture and art but also made the entire learning process a joy.

His passion for the subject matter was palpable, and he effortlessly guided me through the intricacies of each piece with enthusiasm and expertise.” We couldn’t be more proud to have Marc as a part of the North Shore service community.
Well earned!

The Naturally North Shore Awards continue to spotlight the outstanding service professionals on the North Shore! This month we’re recognizing Kenny Muir from MONOVA for giving an outstanding experience to one of his guests. Here are a few snippets from the glowing testimonial on Kenny’s nomination:

“When I visited, Kenny was just so enthusiastic, asking me questions, a great listener, and directed me to a few purchases.”

“Unbelievable, sincere friendliness, knowledge about the history of North Vancouver and Indigenous Community.”

“Shows you his thirst for knowledge, and his love of the North Shore. I can’t say enough about him.”

A huge CONGRATS to Kenny on his well-deserved Naturally North Shore Award. THANK YOU for taking exceptional pride in your work and being a true ambassador to both guests and locals!

Congratulations to Bram Rutherford from Coast Outdoors for winning the Naturally North Shore Customer Service Award for March!

“Bram is very active in the community both in terms of his interaction with the public and his enjoyment of the outdoors. His customer service is excellent as he spends time with customers to give them the best options that fit them, and works to ensure they have a positive experience”.

His passion and enthusiasm for the outdoors is unmatched and shines through each day at Coast Outdoors. We thank him for being a shining example of the great hospitality Vancouver’s North Shore is known for!

We extend our heartfelt congratulations to Emiliano of Ancora Waterfront Dining and Patio in Ambleside for being honoured with the Naturally North Shore Customer Service Award for the month of February.

We commend Emiliano for consistently surpassing expectations and cultivating an exceptional working environment at Ancora Waterfront Dining and Patio. His dedication is a shining example of that very special hospitality Vancouver’s North Shore is known for.

Congratulations to Americo Dacosta from Pinnacle Hotel at the Pier for becoming the inaugural recipient of the Naturally North Shore Customer Service Award for going above and beyond!

Thank you, Americo, for being a shining example of that very special Vancouver’s North Shore hospitality!