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Beyond the majesty of the mountains and the glittering waters, it’s the people that make Vancouver’s North Shore so beautiful. You can send a great big Thank You to someone who made your stay here even more memorable. To that server, hotel worker, tour guide or other tourism worker who went above and beyond, nominate them for the Naturally North Shore Customer Service Award!
Monthly prize now includes a one-month, two zone Compass Card!
Winners drawn monthly.
Another well-deserving recipient of a Naturally North Shore Customer Service Award!
This month’s service spotlight goes to none other than Karen James from Escape Travel Wear. A part of the North Shore community for 17 years, Karen is well known for the warm service she provides to all her customers. As her nominator says, “She goes above and beyond. From free alterations to delivering orders to the homes of customers who have transportation challenges, her caring and compassion know no bounds!”
Congrats Karen, thank you for being an indispensable part of Vancouver’s North Shore!
Wrapping up an incredible year of local service, 2025’s final Naturally North Shore Customer Service Award goes to….Robbie Doyle from Delany’s Coffee House!
As Robbie’s nominator expresses, “Every time someone walks through the door, she makes them feel seen, heard, and welcomed. That kind of kindness can’t be taught, and it certainly doesn’t go unnoticed. It’s obvious that she doesn’t do this because it’s her job; it’s because she genuinely cares about people. “
An incredible testimonial for Robbie, and the SECOND time someone at Delany’s has been recognized. Thanks for your outstanding service, team!
The year may be closing out, but there are still plenty of local service stars to spotlight.
If you’ve been to the Capilano Suspension Bridge Park recently, we hope you’ve had the pleasure of engaging with one of their staff MVPs, May Quek! Our latest recipient of a Naturally North Shore Customer Service Award, May creates a warm and inviting atmosphere for both her guests and coworkers. Known for her impressive knowledge of local culture and her witty sense of humour, she is a true ambassador to the North Shore!
Thank you, May!
This one is a long time coming… October’s Naturally North Shore Customer Service Award goes to Chuck Chamberlain of the legendary Tomahawk Restaurant!
A legend of Vancouver’s North Shore himself, Chuck carries on the tradition started by his family way back in 1926, rising early every morning with a dedication to the “old-fashioned” way: serving up home-style food with a welcome smile and an unmatched attention to detail. As our nominator points out, “Chuck has spent most of his life serving the North Shore. He always treats everyone with care and kindness.”
We raise our mug (of Tomahawk signature coffee) to you, Chuck!
We’re into the fall season with a fresh new recipient of our Naturally North Shore Customer Service Awards…
A round of applause for Victoria Valino from the Lower Lonsdale BIA!
A stellar ambassador to the North Shore, her guests routinely rave about her service.
“Victoria was so knowledgeable.Many thanks for the awesome service. She made our visit a wonderful experience.”
Keep up the outstanding work Victoria!
Our latest recipient of a Naturally North Shore Customer Service Award is a hospitality star who works at one of our biggest summer events—the Shipyards Night Market!
A huge congrats to Dayton Bowen!
As Dayton’s nominator raves: “Dayton goes above and beyond to make sure the market is functioning right, is clean and orderly, and everyone is having a good time – vendor or customer alike!”
Thank you Dayton, for going out of your way to make this summer 2025 a memorable one for all of your guests. Here’s to you!
Summer may soon be drawing to a close, but the Naturally North Shore Customer Service Awards are still shining brightly as ever!
Our next recipient is Sarvesh Oka from the Lower Lonsdale BIA!
Sarvesh has actually had a few nominations recently, shouting out his outstanding hospitality. While we can’t share them all here, they are all glowing reviews of his attentive and warm tour guide service. “Sarvesh gave us a nice tour of Lower Lonsdale, provided great information about the area and attractions, told us about upcoming events, and was pleasant and informative.”
Take a bow, Sarvesh!
Our latest Naturally North Shore Customer Service Award recipient is Anne from Econo Lodge Inn and Suites!
Anne is known among her teammates for consistently delivering outstanding customer service and setting the standard for hospitality. As her nomination reads, “Anne greets every guest with a warm, genuine smile and goes above and beyond to ensure each person feels welcome and cared for.” A well-deserved spotlight on one of our outstanding North Shore ambassadors. Thank you Anne, for making the North Shore feel like home to all who visit!
Introducing the latest recipient of a Naturally North Shore Customer Service Award winner… Teagan Cadigan from Bridge Brewing Co!
Nominated by one of her colleagues, Teagan’s positive attitude sets a stellar example for everyone around her. “Teagan goes above and beyond for guests and other staff members and is an excellent addition to the team environment.”
From everyone on the North Shore, a big thank you to Teagan for giving attentive, genuine service, and for leaving our visitors eager to return!
We’re into the sunny season, and our North Shore service stars are shining as brightly as the summer forecast! For our next Naturally North Shore Customer Service Award winner, we’re heading to Edgemont, at none other than Delany’s Coffee House.
Claire McKay is one of the stellar staff members who works there and was recently nominated for the honour by a very appreciative guest. “Claire greets everyone with an amazing smile, and is always welcoming, no matter what is going on behind the scenes.”
Another wonderful example of a true North Shore ambassador. Congrats Claire, and thank you for setting an example for how to create a warm and inviting environment for locals and visitors alike!
Emily received multiple nominations from customers who were absolutely floored by her service. Not only for the way she quickly and efficiently tends to all her customers, but for the warm way she does so.
“Emily consistently goes above and beyond with her friendly and engaging personality, making every interaction enjoyable,” reads one nomination. Another nomination comes from a Buddha-full regular who continues to be impressed by Emily’s positive attitude, “I see Emily on a regular basis and she is always happy and genuinely seems to enjoy her job, colleagues and customers. She is truly a pleasure.”
Incredible work Emily, thank you for giving all of your guests a warm and personable North Shore experience!
Providing stellar service to his guests at Earls Ambleside, our latest recipient of a Naturally North Shore Customer Service Award is Stephen Martinez!
The whole staff at the beachside restaurant is fantastic, but as Stephen’s nomination explains, his service is “exemplary”. The glowing review speaks to how well Stephen takes care of his guests and creates a memorable experience for everyone he serves. “We came for happy hour, and Stephen made our evening—the best service.” We couldn’t agree more.
Well done Stephen, you’re a true ambassador for Vancouver’s North Shore!
Our local service stars just keep on shining!
Kicking off 2025 with another incredible hospitality ambassador, The
Naturally North Shore Customer Service Award for January goes to Donna Mendoza from Sailor Hagar’s Brew Pub!
Donna is known for warmly welcoming her guests to the pub and ensuring they have everything they need for a fun and memorable experience. As Donna’s customer nomination reads, “Donna is the best waitress, and she goes above and beyond her call of duty. She is experienced and can handle the whole Pub by herself!”
Thank you, Donna—we can’t wait to visit and toast to your well-deserved win!
With a warm smile and welcoming energy, Anne shows that exceptional service is never one-size-fits-all. She goes above and beyond to ensure every guest feels seen, valued, and cared for, always making herself available to help in any way she can. Anne’s pride in her work sets a powerful example. From supporting her fellow colleagues to championing the North Shore community, she embodies the very best of what local hospitality can be. We look forward to seeing her continue to grow in her role at Econo Lodge, and hearing from more guests about her stellar service!
The Naturally North Shore Customer Service Awards were established to celebrate those individuals who work in the tourism and hospitality industry who embody the open and welcoming spirit of the North Shore. Nominated by the customers they serve, as well as co-workers, winners receive public recognition from city officials, a one-month, two-zone Compass Card, as well as some coveted swag that includes gift cards to local businesses.
All monthly award winners will be invited to our fabulous year-end reception to be held in February 2025 where they will be wined and dined and further celebrated for all their hard work and dedication.
Access a range of material to help you explore the program in detail, including the training manual and print-ready PDFs of in-store assets!
