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Beyond the majesty of the mountains and the glittering waters, it’s the people that make Vancouver’s North Shore so beautiful. You can send a great big Thank You to someone who made your stay here even more memorable. To that server, hotel worker, tour guide or other tourism worker who went above and beyond, nominate them for the Naturally North Shore Customer Service Award!
Winners drawn monthly.
Providing stellar service to his guests at Earls Ambleside, our latest recipient of a Naturally North Shore Customer Service Award is Stephen Martinez!
The whole staff at the beachside restaurant is fantastic, but as Stephen’s nomination explains, his service is “exemplary”. The glowing review speaks to how well Stephen takes care of his guests and creates a memorable experience for everyone he serves. “We came for happy hour, and Stephen made our evening—the best service.” We couldn’t agree more.
Well done Stephen, you’re a true ambassador for Vancouver’s North Shore!
Our local service stars just keep on shining!
Kicking off 2025 with another incredible hospitality ambassador, The
Naturally North Shore Customer Service Award for January goes to Donna Mendoza from Sailor Hagar’s Brew Pub!
Donna is known for warmly welcoming her guests to the pub and ensuring they have everything they need for a fun and memorable experience. As Donna’s customer nomination reads, “Donna is the best waitress, and she goes above and beyond her call of duty. She is experienced and can handle the whole Pub by herself!”
Thank you, Donna—we can’t wait to visit and toast to your well-deserved win!
Kenny is known for going above and beyond for his guests, with a genuine and infectious enthusiasm. He has an impressive knowledge of the North Shore’s history and Indigenous community and never fails to engage MONOVA’s visitors with rich stories of the past. While Kenny is a fantastic guide to Vancouver’s North Shore, he also listens to his guests, anticipating their needs, whether giving directions or recommendations.
Thank you Kenny, for giving visitors a friendly reason to come back, and locals countless reasons to continue telling stories! A wonderful example of how we can all learn to “Love It Like a Local.”
The Naturally North Shore Customer Service Awards were established to celebrate those individuals who work in the tourism and hospitality industry who embody the open and welcoming spirit of the North Shore. Nominated by the customers they serve, as well as co-workers, winners receive public recognition from city officials as well as some coveted swag that includes gift cards to local businesses.
All monthly award winners will be invited to our fabulous year-end Gala to be held in February 2025 where they will be wined and dined and further celebrated for all their hard work and dedication.
Access a range of material to help you explore the program in detail, including the training manual and print-ready PDFs of in-store assets!
If you’re interested in sponsorship opportunities or have any inquiries, please message us here!
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Vancouver’s North Shore respectfully acknowledges that we work, play and live on the unceded traditional territories of the Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations.